FAQs
Your questions. Answered.
Find answers to our most asked questions. Don't see what you're looking for? Please contact us.
Do you ship outside of the United States?
Yes, we are happy to ship worldwide. The website allows shipping in the US and Canada by default, but we have shipped to Australia and offer many of our products through partners in the UK and Europe. So if you are interested in shipping outside of the US or Canada, please contact us and we can work together on pricing.
What is your typical lead time from the time an order is placed until it ships?
Each order is custom and made to order. So our typical lead time is 1-2 weeks. Once your order is finished and packaged for shipment, you will receive an email with the tracking number.
Do you take custom inquiries?
Yes, we have and will continue to work on special projects for clients. We've worked with customers who already have a design and just need printing services, as well as with customer who had an idea and needed design and printing services. So please reach out to us.
Can you help me understand what I need?
Yes! We have many customers who are new to 3D printed organizers. We're happy to discuss what you have and what you need. Send us a message or start a chat on one of our social media pages; we'd love to help.
How can I get a status update on my order?
Feel free to contact us with any questions and we'll do our best to provide an ETA. Our typical lead time is 1-2 weeks, and once the order is complete and prepped for shipping, you'll receive an email notification with the tracking number.
What is the return policy for items purchased online?
Because all our products are custom made to order, all sales are final and non-returnable or refundable.Cancellations must be made within 24 hours of initial payment.
