Returns & Exchanges
Custom Made-to-Order Products
- All sales are final.
- Due to the personalized nature of our goods, we do not offer refunds or exchanges once production has begun.
Order Cancellations
- Order cancellations are permitted ONLY within 24 hours of the initial purchase and payment.
- To cancel an order, customers must contact us via email (indyprecisionprinting@gmail.com) within the 24-hour window.
- After 24 hours, the order will proceed to production and cannot be cancelled.
Cancellation Process
- Cancellation requests must be submitted in writing.
- Full refund will be processed to the original method of payment within 3-5 business days of cancellation confirmation.
- Cancellations after production has started will not be eligible for refund.
Product Accuracy
- While we strive for exceptional quality and precision in our custom products, customers are responsible for reviewing and confirming order details before finalizing their purchase.
- We recommend carefully checking all specifications during the ordering process.
Damaged or Incorrect Items
- In the rare event of a manufacturing error or damaged item during shipping, please contact us within 14 days of receiving your order (per our Shipping Policy).
- We will review and potentially replace items that do not meet our quality standards.
Contact Information
For cancellations or questions about this policy, please contact us via email at indyprecisionprinting@gmail.com.